Terms of service

Effective Date: 28/12/2025

Welcome to Frameup Studio Designs. By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

By using our store, you confirm that:

  • You are at least the age of majority in your country, or
  • You have permission from a parent or guardian to use this website

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

Frameup Studio Designs specialise in custom and personalised products.
All products are made to order based on the information and images provided by the customer.

We make every effort to display product colours and images accurately, but we cannot guarantee that your device’s display will be perfectly accurate.

3. Personalisation Responsibility

Customers are responsible for:

  • Providing correct spelling, names, dates, and details
  • Uploading clear and appropriate images

Once an order is placed and production has begun, changes cannot be made.

4. Pricing & Payments

  • All prices are listed in GBP (£)
  • Prices include free tracked shipping within the UK
  • Payment must be completed at checkout

We reserve the right to change prices at any time without prior notice.

5. Shipping & Delivery

  • Orders are processed within 1–3 business days
  • All orders are shipped using tracked delivery
  • Delivery times are estimated and not guaranteed

We are not responsible for delays caused by postal services, weather conditions, or other factors beyond our control.

6. Returns & Refunds

Due to the personalised nature of our products:

  • Custom and personalised items are non-refundable and non-returnable

Refunds or replacements may only be offered if an item arrives:

  • Faulty
  • Damaged
  • Or incorrect due to our error

Please refer to our Refund Policy for full details.

7. Intellectual Property

All content on this website, including:

  • Designs
  • Images
  • Text
  • Logos

is the property of Frameup Studio Designs and may not be copied, reproduced, or used without written permission.

8. Prohibited Use

You may not use our products or website:

  • For unlawful purposes
  • To infringe intellectual property rights
  • To upload offensive, harmful, or inappropriate content

We reserve the right to cancel orders that violate these terms.

9. Limitation of Liability

Frameup Studio Designs shall not be liable for:

  • Indirect or consequential losses
  • Delays beyond our control
  • Customer errors in personalisation details

Our liability is limited to the amount paid for the product.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately once posted on our website.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: fram3up@gmail.com

Store Name: Frameup Studio Designs