Privacy policy

Effective Date: 28/12/2025

At Frameup Studio Designs, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely by Shopify and payment providers)
  • Photos or images you upload for personalised products

We only collect information that is necessary to process your order and provide our services.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Create personalised products requested by you
  • Communicate with you about your order
  • Provide customer support
  • Improve our store and services

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only with trusted third parties when necessary, such as:

  • Shopify, to operate our online store
  • Payment processors, to securely process payments
  • Delivery services (e.g. Royal Mail), to deliver your order

These third parties are required to keep your information secure and confidential.

4. Personalised Images & Content

Any photos or images you upload for personalised products are:

  • Used only to create your order
  • Not shared publicly
  • Not used for marketing without your permission

Images are stored securely and deleted when no longer required.

5. Data Retention

We retain your information only for as long as necessary to:

  • Fulfil your order
  • Comply with legal and accounting obligations

You may request deletion of your personal data at any time, subject to legal requirements.

6. Your Rights

If you are a UK or EU resident, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to your data
  • Request deletion of your data
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

7. Data Security

We take reasonable steps to protect your personal information and use secure systems provided by Shopify to prevent unauthorised access, loss, or misuse.

8. Cookies

Our website uses cookies to:

  • Improve your browsing experience
  • Analyse website traffic
  • Enable essential site functionality

You can manage cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: fram3up@gmail.com

Store Name: Frameup Studio Designs