Refund Policy

Effective Date: 11/01/2026

At Frameup Studio Designs, each item is made to order with care, especially personalised and custom products. Please read our refund policy carefully before placing an order.

1. Digital Products

Due to the nature of digital downloads:

❌ We do not accept returns, exchanges, or refunds on digital products once the files have been downloaded.

Digital products include (but are not limited to):
• Printable greeting cards
• Digital wall art
• Downloadable templates
• Any instant download files

Please make sure you read the product description carefully before purchasing.

2. Custom & Personalised Physical Items

Due to the nature of our products:

❌ We do not accept returns, exchanges, or refunds on personalised or custom-made physical items, including but not limited to:

• Custom photo greeting cards
• Custom photo frames
• Custom keyrings
• Custom magnets
• Custom stickers
• Custom snow globes

These items are made specifically to your requirements and cannot be resold.

3. Exceptions – Faulty or Damaged Items

We want you to be happy with your order. If your item arrives:

• Damaged
• Defective
• Or incorrect due to our error

Please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the issue

If the issue is confirmed, we will offer:
• A replacement, or
• A refund, where appropriate

4. Order Approval Responsibility

Please ensure that:
• All personalisation details
• Spelling, dates, names, and images

are checked carefully before placing your order.

We cannot offer refunds for:
• Spelling mistakes approved by the customer
• Incorrect photos uploaded by the customer
• Change of mind after order confirmation

5. Cancellations

• Orders can only be cancelled within 2 hours of purchase, before production begins
• Once production has started, cancellations are not possible

6. Shipping Issues

We are not responsible for delays caused by:
• Royal Mail or courier services
• Peak periods (holidays, strikes, weather conditions)

However, if your order is confirmed as lost in transit, please contact us and we will assist you.

7. Contact Us

If you have any questions regarding your order or this refund policy, please contact us:

Email: fram3up@gmail.com

Store Name: Frameup Studio Designs